Frequently Asked Questions
How do I track my order?
An order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number,then click here.
Can I cancel my order or make a change of address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to email@example.com) Immediately!
How much is shipping?
The shipping standard :
Free shipping for order over $65 (after the coupon code is applied)otherwise the cost is just $7
*Charges for remote areas
*Charge standard for special products
When will my order shipped？
When the stock of the purchased product is sufficient, from Monday to Friday, the product in your order will be sent out within 24h-48h. If you purchase the product at the weekend, it will be sent out on Monday.
When a product is suddenly out of stock or it is a pre-sale product, we will urgently transfer the product, but there is usually a delay of about one week at least. If you are in a hurry, please contact customer service for details of the delay.
We arrange holidays for many festivals in the world, such as Christmas, Chinese New Year and so on. During holidays, delivery will also be slightly affected and there will be a short delay (about 2-3 days). Of course, customer service's reply will be delayed too. Please wait patiently.
How can I contact you?
Business cooperation please contact: firstname.lastname@example.org
What is your return policy?
Enjoy risk-free shopping
You've got up 120 days after the date of your order to return a product to us using the form below.
120-Day Return: We provide 120 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.
How to apply for a toy evaluation？
Please contact the commercial manager，Mail email@example.com
Where can I locate information about the points system?
To access the points system, please click on "Rewards" in the navigation bar or follow this link to https://acmejoy.com/#loloyal/home.
What is the points program like?
Our points program rewards you for shopping with us and engaging with our website. Here are the different ways you can earn points:
Place an order: Earn 100 points for every $20 spent
Sign up: Earn 500 points
Celebrate a birthday: Earn 1000 points
Subscribe to newsletter: Earn 500 points
What can the points be exchanged for?
Once you've accumulated enough points, you can exchange them for discounts on future purchases. Here's what each points level gets you:
500 points = $5.00 off coupon
1000 points = $10.00 off coupon OR Free Shipping
1500 points = $15.00 off coupon
2000 points = $20.00 off coupon OR 20.00% off coupon
We hope you enjoy earning and using your points! If you have any further questions, please feel free to contact us.