Rewards FAQ
Points Earning FAQs
- Place Orders: Earn 100 points for every $20 spent. Points are added automatically once your order is completed.
- Sign Up: Receive 500 points immediately after signing up.
- Other Ways: Earn points by subscribing to our newsletter, celebrating your birthday, or sharing on social media.
- Order Points: Points are credited after your order is completed.
- Other Rewards: Points for sign-up, newsletter subscription, and similar actions are credited instantly.
Yes, points expire 6 months after being earned. Be sure to redeem them before they expire!
Log in to your account and click the “Rewards” button in the bottom-left corner to view your points balance and history.
Birthday points are credited only if your birthday is submitted at least 30 days in advance. Points can be claimed during your birthday month through a notification email we’ll send you.
Points Redemption FAQs
We update the selection of free products every 3 months. Be sure to check back regularly to explore new items!
Yes, you’ll only need to pay $7 for shipping after redeeming a free product. This ensures a smooth and reliable delivery.
No, all discount coupons and vouchers redeemed with points have no order minimums. Redeem and use them freely!
Once you redeem a discount or voucher, a unique coupon code will be generated. Use this code during checkout to apply your discount!
Email us at support@acmejoy.com with your order details or proof of action. We’ll investigate and fix any issues.