Refund & Exchange

Returns & Exchanges
We are profoundly sorry if you are not satisfied with the product(s) after receiving it. We would like to return and replace the product(s) within 30 days from the date of purchase, provided that the product(s) has not been opened.
1. Please email our customer service representatives to explain in detail the reason why you want to return the product(s),
2. After receiving our returning instructions, please send the product(s) in intact,
3. The refund will be processed within 5 business days of receipt of your package. Once the refund is issued, you will receive a confirmation email.

Terms & Conditions Apply
1. You have 30 days to decide whether this product is suitable for you, if you want to return this product, please contact us as soon as possible.
2. Due to the intimate nature of the product, we're unable to return the product(s) that has been opened or used, even if there is no impact on subsequent use.
3. If you return the goods because of your personal preference, you will have to bear the freight when you return the products.

About Defective Items
We are profoundly sorry that you've encountered problems that affect your use of the product. We'd like to solve any problems you may have in using it with pleasure. You are entitled to 90 days of use.
1. If you encounter any product problems affecting your use within 90 days after receiving the product(s), please contact us immediately.
2. Please expound to our customer service representatives on the problems you have during use via email.
3. Once the problem is confirmed, we'll offer you refund within 5 working days.
 

Your satisfaction is of the utmost importance to us. We promise to provide you top quality products and best customer service. If you have any questions, please feel free to contact us. We are always ready to help!

Contact us :support@acmejoy.com