Shipping & Delivery

Shipping:

Free Flat Rate Shipping on orders over US$65.00. If less than $65, a shipping fee of $7 will be charged.

Tracking:

 

Tracking Number Example

Tracking Link Logistics Company Delivery Period
UG73****024YP

https://www.yw56.com.cn/en/

YANWEN

5-15 Days

921449027****548798494

https://www.usps.com/

USPS

3-5 Days

1Z3Y189****4763969

https://www.ups.com/track?loc=en_US&requester=ST/

UPS

3-7 Days

 

  • Confirming the format of "Tracking Number Example", then copy the "Tracking Number" of your parcel first.
  • Click the "Tracking Link" which matches the tracking number, paste the "Tracking Number",then click the "Track" or other symbols to search. There will be the logistics information of your parcel.
  • If you still do not know how to track your parcel, please contact us: support@acmejoy.com.
  • The delivery time may be affected by various reasons. If the package is delayed, please wait patiently for 2-3 days or contact the local post office for consultation, or contact customer service to confirm the situation.
  • Please note that the product(s) only deliver to locations within the United States.

Dispatch

  • We have two main warehouses in American: one in California and the other one in New Jersey. We will match the delivery warehouse according to the stocks and address to ensure that the product will be delivered to you as soon as possible.
  • We also have warehouses in Germany, China and the UK. The warehouses in the UK and Germany mainly serve local consumers. The warehouse in China is mainly used to deal with out of stock and act as an emergency delivery warehouse.
  • About the order processing time, there are three situations:
  • When the stock of the purchased product is sufficient, from Monday to Friday, the product in your order will be sent out within 24h-48h. If you purchase the product at the weekend, it will be sent out on Monday.
  • When a product is suddenly out of stock or it is a pre-sale product, we will urgently transfer the product, but there is usually a delay of about one week at least. If you are in a hurry, please contact customer service for details of the delay.
  • We arrange holidays for many festivals in the world, such as Christmas, Chinese New Year and so on. During holidays, delivery will also be slightly affected and there will be a short delay (about 2-3 days). Of course, customer service's reply will be delayed too. Please wait patiently.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to support@acmejoy.com) Immediately!